Create the right foundation for your business on Salesforce!
We use standards, frameworks, and guidelines to solve complex business problems for our clients. We love challenging projects and are often brought in to do the “impossible” or to fix projects other consultants weren’t successful with.
We offer our clients Implementation Services, Strategic Consulting, Data Management Services, and Custom Development.
We have assembled a team of architects and consultants that love to solve problems and have the experience to back it up. Our architects have an average of over 10 years on the Salesforce platform. We work with companies of all sizes and we have delivered successful projects across numerous industries. We take an experienced, disciplined and data-driven approach towards improving business processes.
We believe that strong and comprehensive design leads to better outcomes and faster deployments. Our architects produce sound and purposeful designs that emphasize user experience to simplify our clients work. Data outputs influence our designs as we understand that data is critical for decision making and visibility across a business. We do not over-engineer our solutions; we strive for simplicity and leverage frameworks and guidelines that deliver consistent, high-quality products.
Cloud Performer’s leadership is involved in every project, beginning in the sales process. We meet directly with client executives and key stakeholders to ensure our teams are aligned around goals and desired outcomes. Our leadership often serves in an advisory capacity to help clients shape their technology roadmap and deployment strategy. Leadership also challenges our teams to be creative problem solvers and encourages collaboration across our many disciplines.
Documentation is critical to a shared understanding of goals, challenges, requirements, and solutions. Our teams begin with describing a clear client journey for the delivery of their project. We produce thorough and detailed requirements and design documentation, maintaining traceability between the documents. Our training and solution documentation enables our clients to further serve themselves following deployment.
OUR PRINCIPLES OF DELIVERY
It is important that we are aligned with our clients around their goals, their requirements, their budget, and expectations. We recognize that each client is distinct and their goals and expectations can vary greatly – even with their own company. As a trusted advisor, it is critical that we align with all client stakeholders to unify goals to develop a solution that not only address corporate goals, but delivers value across the business.
Every project that we engage in is managed by an engagement manager. Beyond managing budget, schedule and resources, our engagement managers’ goal is to have frequent and clear communication with the client. We collaborate with our clients to identify and mitigate issues, and our teams are further supported by internal executive oversight.
We believe in being transparent with our customers throughout our relationship. We are up-front and honest about effort and timelines to deliver our clients projects. During the project, we leverage a shared collaboration space to manage resource assignments, tasks, deliverables and communication. We provide customers access to a project summary page with real-time data around status, budget and resource time entries.
We empower our customers to prepare for change within their organizations and transition our customers so they can manage the solution themselves. It is not our intent for a client to remain dependent on our firm or any Salesforce services firm. We help drive user adoption by involving users during the project and provide comprehensive training delivered through a variety of methods. We continue to support our clients beyond implementation to ensure resounding success. If clients choose, Cloud Performer offers a variety of additional Support packages.